Your Privacy Matters

WebCloudor ("we," "our," or "us") operates webcloudor.com and provides web development, cloud architecture, and digital strategy services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all information collected through our website, services, communications, and any related applications, sales, marketing, or events.

Information You Provide Directly

Contact Forms and Communications

• Full name and email address (required)
• Company name and role (optional)
• Phone number (optional)
• Project details and requirements
• Any additional information you choose to share

Consultation Bookings

• Contact information for scheduling
• Project scope and timeline preferences
• Budget range and business goals
• Meeting preferences and availability

Newsletter Subscriptions

• Email address
• Communication preferences
• Industry and role information (optional)

Client Portal Access (Future)

• Account credentials and authentication data
• Project-related documents and feedback
• Communication history and preferences

Information Collected Automatically

Website Analytics

• IP address and general location
• Browser type and version
• Operating system and device information
• Pages visited and time spent
• Referral sources and search terms
• User interactions and behavior patterns

Technical Information

• Cookies and similar tracking technologies
• Log files and server data
• Error reports and diagnostic information
• Performance and security monitoring data

We Do NOT Sell Personal Information

WebCloudor does not sell, rent, or lease your personal information to third parties. We do not engage in data brokering or share your information for others' marketing purposes.

Limited Sharing Scenarios

Service Providers and Partners

• Email service providers (for communication)
• Analytics platforms (for website performance)
• Calendar and scheduling tools (for consultations)
• Payment processors (for billing, if applicable)
• Cloud hosting providers (for data storage)

Legal Requirements

• Compliance with applicable laws and regulations
• Response to valid legal processes and court orders
• Protection of rights, property, and safety
• Investigation of fraud or security issues

Business Transfers (Hypothetical)

• In the event of merger, acquisition, or sale
• Due diligence processes with confidentiality agreements
• Asset transfers with equivalent privacy protections

Third-Party Safeguards

All service providers are contractually required to:

• Protect your information with appropriate security measures
• Use your data only for specified purposes
• Delete data when no longer needed
• Comply with applicable privacy laws

Universal Rights (All Users)

Access and Portability

• Request a copy of your personal information
• Receive data in a structured, machine-readable format
• Transfer your data to another service provider

Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences anytime
• Modify newsletter and communication settings

Deletion and Erasure

• Request deletion of your personal information
• Remove data that is no longer necessary
• Exercise "right to be forgotten" where applicable

Control and Restriction

• Limit how we process your personal information
• Object to certain uses of your data
• Withdraw consent for optional data processing

Enhanced Rights (EU/UK Residents - GDPR)

Additional Protections

• Right to object to legitimate interest processing
• Right to restrict processing in specific circumstances
• Right to data portability in machine-readable format
• Right to lodge complaints with supervisory authorities

Legal Basis for Processing

• Consent: Newsletter subscriptions, marketing communications
• Contract: Service delivery, project management
• Legitimate Interest: Website analytics, security, business communications
• Legal Obligation: Tax records, legal compliance

California Residents (CCPA)

California-Specific Rights

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination for exercising privacy rights

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@webcloudor.com
• Phone: +8801571060479
• Mail: WebCloudor Privacy Team, [Business Address]

We will respond to your request within 30 days and may need to verify your identity to protect your information.

Integrated Services

Calendar Booking (Calendly or similar)

• Consultation scheduling and availability
• Meeting preferences and time zones
• Integration with email notifications
• Privacy Policy: [Link to third-party policy]

Email Services (Nodemailer/Email Provider)

• Transactional emails and notifications
• Newsletter delivery and management
• Unsubscribe handling and preferences
• Privacy Policy: [Link to third-party policy]

Analytics Platform (Google Analytics)

• Website performance and user behavior
• Traffic sources and conversion tracking
• Demographic insights (anonymized)
• Privacy Policy: Google's privacy policy

External Links

Our website may contain links to third-party websites, services, or resources. These external sites have their own privacy policies and terms of service. We are not responsible for the privacy practices of third-party sites.

We encourage you to review the privacy policies of any external sites you visit.

Retention Periods

Contact Information

• Active inquiries: Until resolved + 1 year
• Newsletter subscribers: Until unsubscribe + 30 days
• Client contacts: Duration of relationship + 7 years (tax purposes)

Website Analytics

• Individual user data: 26 months (Google Analytics default)
• Aggregated statistics: Indefinitely (anonymized)
• Technical logs: 90 days for security purposes

Project Data (Client Work)

• Active projects: Duration of project + 1 year
• Completed projects: 7 years (business records requirement)
• Testimonials and case studies: With ongoing consent

Deletion Practices

We automatically delete personal information when:

• The retention period expires
• The purpose for collection no longer exists
• You request deletion (subject to legal requirements)
• We no longer have a lawful basis for processing

Update Process

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices and services
• Legal requirements and regulations
• Technology and security improvements
• Industry best practices and standards

Notification of Changes

• Material Changes: 30-day advance notice via email
• Minor Updates: Website notification with effective date
• Legal Requirement Changes: Immediate implementation with notice

Version History

• Current Version: 2.0 (December 15, 2024)
• Previous Version: 1.0 (January 1, 2024)
• [Link to archived versions for transparency]

Privacy Contact Information

Primary Contact

• Email: privacy@webcloudor.com
• Response Time: Within 5 business days
• Encryption: PGP key available upon request

Postal Address

WebCloudor Privacy Team
[Business Address]
[City, State, ZIP Code]
[Country]

Phone Support

• Number: +8801571060479
• Hours: Monday-Friday, 9 AM - 5 PM EST
• Languages: English, [Additional languages if applicable]

Supervisory Authorities (EU Residents)

• Information Commissioner's Office (ICO) - UK
• Commission Nationale de l'Informatique et des Libertés (CNIL) - France
• [Links to relevant supervisory authorities by country]

Data Protection Officer

While not legally required for our size, we have designated a privacy lead:

• Name: [Privacy Lead Name]
• Email: dpo@webcloudor.com
• Role: Data Protection and Compliance Lead