Terms and Conditions

Our Services Include

Web Development Services

• Custom website design and development
• Web application development and maintenance
• E-commerce platform development
• Performance optimization and technical auditing

Digital Strategy Services

• User experience design and research
• Conversion rate optimization
• Digital marketing strategy consulting
• Business growth planning and analytics

Cloud and Infrastructure Services

• Cloud architecture design and implementation
• DevOps setup and automation
• Security auditing and implementation
• Scalability planning and optimization

Additional Services

• AI integration and automation development
• Startup consulting and MVP development
• Technical training and team mentoring
• Ongoing maintenance and support

Service Limitations

Our services are provided on a project basis with defined scope and deliverables. Services are subject to availability and may be modified or discontinued with reasonable notice. We reserve the right to refuse service to anyone for any lawful reason.

All services are provided remotely unless specifically agreed otherwise. On-site services require separate arrangements and may incur additional costs.

Payment Structure

Project-Based Services

• Fixed-price quotes provided before work begins
• Payment typically structured around project milestones
• Standard structure: 50% deposit, 50% upon completion
• Larger projects may use milestone-based payment schedule

Ongoing Services

• Monthly retainer fees for maintenance and support
• Invoiced monthly in advance
• 30-day payment terms from invoice date
• Automatic renewal unless terminated with notice

Consultation Services

• Initial consultations typically provided free
• Extended consulting billed hourly or as agreed
• Time tracked and documented transparently
• Invoiced monthly for ongoing consulting

Payment Terms

Payment Terms:

• Invoices are due within 30 days of invoice date
• Late payments subject to 1.5% monthly service charge
• Work may be suspended for accounts over 60 days past due
• Client responsible for all collection costs and legal fees

Accepted Payment Methods:

• Bank transfer (preferred for large amounts)
• Credit card (processing fees may apply)
• Check (US clients only, requires approval)
• Cryptocurrency (Bitcoin, Ethereum - by arrangement)

Refund Policy

• Deposit Refunds: Available before work begins, subject to cancellation terms
• Milestone Refunds: Pro-rated based on completed work
• Satisfaction Guarantee: We work until you're satisfied with deliverables
• Dispute Resolution: Good faith effort to resolve payment disputes

Price Changes

• Project prices fixed once agreed and signed
• Retainer rates may change with 60-day notice
• Additional work outside scope billed separately
• Emergency or rush work may incur premium rates

Information and Access

Clients agree to provide:

• Timely access to necessary systems and accounts
• Required content, images, and brand materials
• Clear feedback and approval within agreed timeframes
• Access to key stakeholders for decision-making

Content Responsibilities

• Content Accuracy: Client responsible for accuracy of provided content
• Copyright Compliance: Client warrants they own rights to provided materials
• Content Updates: Client responsible for ongoing content maintenance
• Legal Compliance: Content must comply with applicable laws and regulations

Cooperation Requirements

• Response Times: Respond to requests within agreed timeframes
• Decision Making: Provide clear, timely decisions on project elements
• Testing Participation: Participate in testing and feedback processes
• Launch Coordination: Coordinate launch timing and requirements

Technical Cooperation

For technical projects, clients agree to:

• Provide necessary technical access and credentials
• Coordinate with internal IT teams as required
• Test deliverables thoroughly in their environment
• Follow recommended maintenance and security practices

Service Warranties

WebCloudor warrants that:

• Services will be performed with professional skill and care
• Deliverables will substantially conform to agreed specifications
• We have the right and authority to enter into this agreement
• Our work will not infringe on third-party intellectual property rights

Technical Warranties

• Code Quality: Code written to industry standards
• Security Practices: Implementation of standard security measures
• Performance Standards: Reasonable performance for intended use
• Compatibility: Compatibility with specified browsers and devices

Warranty Limitations

WARRANTIES ARE LIMITED TO:

• 90-day warranty on technical defects in delivered code
• 30-day warranty on configuration and setup issues
• Correction of any work that does not meet agreed specifications
• Resolution of security vulnerabilities in our custom code

WARRANTIES DO NOT COVER:

• Third-party software or services
• Issues caused by client modifications or misuse
• Performance issues due to hosting or infrastructure choices
• Compatibility with future browser or technology changes

Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WEBCLOUDOR MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Client Indemnification Obligations

Client agrees to indemnify, defend, and hold harmless WebCloudor from and against any claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising out of or related to:

• Client's use of the delivered services or products
• Content provided by client that infringes third-party rights
• Client's violation of applicable laws or regulations
• Client's breach of these Terms or any service agreement
• Third-party claims related to client's business operations

WebCloudor Indemnification

WebCloudor agrees to indemnify client against claims that our custom-developed work infringes third-party intellectual property rights, provided that:

• Client promptly notifies us of any such claims
• We have sole control of the defense and settlement
• Client provides reasonable cooperation in the defense
• Claim relates specifically to our original work product

Indemnification Process

• Prompt Notice: Party seeking indemnification must provide prompt notice
• Defense Control: Indemnifying party controls defense and settlement
• Cooperation: Both parties must cooperate reasonably in defense
• Settlement Approval: Material settlements require both parties' consent

Good Faith Resolution

Before pursuing formal dispute resolution, parties agree to:

• Discuss the dispute directly and in good faith
• Provide written notice of the dispute with specific details
• Allow 30 days for informal resolution attempts
• Consider mediation by a mutually acceptable mediator

Mediation Process

• Neutral Mediator: Selection by mutual agreement
• Cost Sharing: Mediation costs shared equally
• Time Limit: Mediation process limited to 60 days
• Confidentiality: Mediation discussions remain confidential

Binding Arbitration

If mediation fails, disputes shall be resolved by binding arbitration:

• Administered by the American Arbitration Association
• Conducted under AAA Commercial Arbitration Rules
• Single arbitrator selected by mutual agreement
• Location: [City, State where WebCloudor is headquartered]
• Governed by laws of [State] without conflict of laws principles

Exceptions to Arbitration

The following disputes are excluded from arbitration:

• Intellectual property infringement claims
• Temporary or preliminary injunctive relief
• Small claims court matters under jurisdictional limits
• Collection of undisputed amounts owed

Class Action Waiver

BOTH PARTIES WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASS-ACTION BASIS. ALL DISPUTES MUST BE BROUGHT IN INDIVIDUAL CAPACITY ONLY.

Applicable Law

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of [State], without regard to conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Jurisdiction and Venue

• Exclusive Jurisdiction: State and federal courts in [County, State]
• Personal Jurisdiction: Both parties consent to personal jurisdiction
• Venue: Venue is proper in courts of [County, State]
• Service of Process: May be served on registered business address

International Considerations

For international clients:

• These Terms are governed by [State] law regardless of client location
• Disputes resolved through arbitration as specified above
• Currency for all payments is US Dollars unless otherwise agreed
• Compliance with local laws is client's responsibility

Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between the parties and supersede all prior or contemporaneous understandings or agreements, whether written or oral, relating to the subject matter hereof.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will otherwise remain in full force and effect.

Assignment

• By WebCloudor: We may assign these Terms in connection with a merger, acquisition, or sale of business
• By Client: Clients may not assign without our written consent
• Binding Effect: Terms bind and benefit permitted successors and assigns

Waiver

No waiver of any term of these Terms will be deemed a further or continuing waiver of such term or any other term, and a party's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.